You can donate to event participants by clicking the “Donate” button on your event site. Once clicked, you will be presented with an option to search for the participant that you would like to donate to. 

The Billing Info Name should be the name that appears on the payment method being used and is the name that will appear on the tax receipt (i.e. John Smith). The Recognition Name is the name that appears on the participant’s donor list (i.e. Dad). 

Yes, we do! Visit this page to see if your company will match your donation.

For cash and/or cheque donations, we accept e-transfers, drop off at your local RBC bank or you can turn in funds on event day.

E-Transfers and RBC Drop Offs

Please reach out to us at bike.finance@mscanada.ca and we will provide you with instruction on how to get your donations to us.

Event Day Drop Off

Please ensure you bring a completed and legible Donation Tracking Form (found on your fundraiser portal) along with your cash and/or cheque donations with you on event day. You can drop off your donations at the event check in tent.

Cheques

Please make them out to MS Canada. Cheques can be mailed to: 

MS Canada
500-250 Dundas St. W.
Toronto, ON M5T 2Z5

Be sure to specify which MS Bike you are donating to on the front of the envelope (i.e. Attn : MS Bike – Niagara), and make a note on the memo line on the cheque who the donation is for. For our records to be accurate, participant and donor details must be clearly identified and legible on the Donation Tracking Form (found on your fundraiser portal).

For security reasons, credit cards will be blocked on occasion if our system notices unusual activity surrounding the transaction. Unusual activity includes, but is not limited to:  

• Information entered on the donation form does not match the info found on the billing details of the credit card 
• Multiple successful transactions have been made within short time window (usually a few minutes) 
• Multiple failed transactions have been made from the same IP address 

To confirm if your credit card has been blocked, or for help processing cash donations, contact us at 1-800-268-7582 or email msbike@mscanada.ca. 

All participants who individually raise $500 or more are eligible to receive fundraising rewards. Please visit our Fundraising Rewards page for the levels and incentive items for MS Bike.

You will receive fundraising milestone emails as you hit your fundraising goals, and you will see a badge added to your Personal Page when you have hit a new level! To claim your rewards, you may pick up your items prior to the event at package pick up, or on the day of your event. If you are a virtual rider, please email your sizing and request to msbike@mscanada.ca.

All donations received before September 30 will be counted towards your fundraising reward totals. 

Please reach out to your local coordinator or email msbike@mscanada.ca and we will get your items in the mail as soon as possible! 

For online donations made by credit card, tax receipts are sent out immediately directly to the donor’s email. 

For cash or cheque donations, tax receipts will be sent out in December every year. 

Please reach out to your local coordinator and they will get a duplicate receipt for you as soon as possible. 

Please reach out to your local coordinator and they will get a duplicate receipt for you as soon as possible.  

Thank you for your interest in MS Bike! Our MS Bike team will be happy to answer your questions. Please contact us at msbike@mscanada.ca.